FAQs

FAQs

Welcome to www.shopvoxo.com (hereinafter referred to as the “Site”). To help you better understand our services and products, we have established the following terms and conditions. When you raise questions or provide feedback on this Site, please follow the guidelines below.

1. FAQs
   We have a FAQ section on this Site designed to help you quickly find answers to questions about products, orders, shipping, and returns. We recommend that you review it first for quick assistance.
2. Contact Us
   If you cannot find the information you need in the FAQs, please contact us via the following methods:
   Email: beauty@shopvoxo.com
   Please be sure to include your name, contact information, and the specific question you would like to inquire about so that we can provide a faster response.
3. Response Time
   We strive to respond to all customer inquiries promptly:
   General inquiries: We typically respond to your email within one business day.
   Complex inquiries: For issues requiring further investigation, processing time may be slightly longer. We will update you on the progress of your inquiry as soon as possible.
4. User Responsibilities
   When communicating with us, please ensure you provide accurate information so we can assist you quickly and effectively. We encourage you to describe your issue in detail to help us better understand and address your needs.
5. Feedback and Suggestions
   We value customer feedback and suggestions. If you have any comments about our website or products, please feel free to share them with us. Your feedback helps us continuously improve our service quality and product experience.
6. Modifications to Terms
   www.shopvoxo.com reserves the right to modify these Terms at any time. Modifications will be posted on this website and will be effective from the date of posting. Please check these Terms regularly for the latest updates.

Thank you for choosing www.shopvoxo.com. If you have any questions, please feel free to contact us. We look forward to providing you with excellent service and support!