Returns and Exchanges

Returns and Exchanges

Thank you for choosing www.shopvoxo.com. We are committed to providing you with high-quality mini oil painting scrapers and art tools. If you are not satisfied with your purchase, we offer the following return and exchange policy:

1. Return Policy
   Return Period: You have 30 days from the date you received your product to request a return. If you exceed this period, unfortunately, we will not be able to process your return request.
   Return Requirements: Products must be returned in unused and undamaged condition, with original packaging and all tags intact. For hygiene and safety reasons, some products (such as opened tools) may not be returnable.
   Return Procedure:
   Please contact us via email at beauty@shopvoxo.com, stating the reason for your return and providing your order number.
   We will provide you with a return address and further instructions.
2. Exchange Policy
   Exchange Requirements: If you wish to exchange an item, the item must be unused, with original packaging and all tags intact. Exchange Process:
   Please email beauty@shopvoxo.com with your exchange request and order details.
   We will confirm availability and arrange your exchange.
3. Refund Processing
   Once we receive the returned item and confirm that the item is eligible for return, a refund is typically processed within 5 business days.
   Refunds will be issued to your original payment method, whether credit card or other payment methods.
4. Shipping Policy
   In the event of product quality issues or incorrect shipment, we will cover all shipping costs for returns.
   In other cases, return and exchange shipping costs are the customer’s responsibility.
5. Questions and Support
   If you encounter any issues with your return or exchange, please feel free to contact us at:
   Email: beauty@shopvoxo.com

Your satisfaction is our top priority and we strive to ensure your shopping experience is as pleasant as possible. Thank you for choosing www.shopvoxo.com and we look forward to providing you with quality products and services!